Refund Policy for Boreal Research Peptides

At Boreal Research Peptides, customer satisfaction is important to us. Due to the nature of research products, all sales are generally considered final. However, we will work with customers to resolve any issues related to damaged, incorrect, or missing items.

Returns

For safety, quality assurance, and product integrity reasons, we do not accept returns of opened or used products.

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and photos of the issue.

Refund Eligibility

Refunds or replacements may be approved under the following circumstances:

  • Incorrect product received

  • Product damaged during shipping

  • Missing items from an order

  • Order unable to be fulfilled

Approved refunds will be issued to the original payment method.

Non-Refundable Situations

Refunds will not be issued for:

  • Improper storage or handling after delivery

  • Products purchased for unintended use

  • Orders delayed due to incorrect shipping information provided by the customer

  • Refused deliveries

  • Opened or used products

Shipping Issues

If a package is lost or significantly delayed during transit, please contact us and we will assist in working with the shipping carrier to resolve the issue.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.

Research Use Only

All products sold by Boreal Research Peptides are intended strictly for laboratory and scientific research purposes only. Products are not intended for human consumption or medical use.

Contact Information

For refund or order-related inquiries, please contact us:

Email: info@borealresearchpeptides.com